If you use this website, you are agreeing to comply with these terms and conditions. If you disagree with any of the terms and conditions, please do not continue to use the website. The term 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of this website.
We do not sell or pass on any of our customer's information, ie name, address, email address etc to any other parties. We do not store your financial data in relation to your purchase. As we use paypal to process your payments, it is not necessary for us to ever see this information. We may, however, use your email details to inform you of special offers and new products, and if you subscribe to our mailing list. Please let us know if you do not wish to receive such information.
The Website: This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Contact & Communication: Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
Email Newsletter: This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Data Protection: GK Natural Creations complies with Data Protection Act. You may enquire and view the personal data that we hold on you by contacting us directly.
We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order.
GK Natural Creations holds valid assessments for the products it makes and sells in accordance with UK and EU law and regulations. To maintain good manufacturing practices and quality control we hold on file a records of all product batches manufactured including the methodology employed and data on raw materials used.
You can purchase products from our online shop. Please allow 1-2 days for your order to be processed and a further 2-3 days for shipping. All prices quoted on this website or at our eBay shop are excluded delivery which is chargeable at cost according to the weight and urgency of your purchase. We tend to use Royal Mail for smaller orders since this is usually the most cost effective service for our customers. The prices quoted online do not constitute an offer and may be amended at anytime at our discretion.
All purchases are shipped once funds have cleared our account. Our preferred payment method for online transactions is PayPal which affords both us and you the best security for online transactions and also offers a high degree of protection for online buyers who have a PayPal account. However, you do not need to have a PayPal account to buy from us. PayPal supports all major credit and debit cards whether you have an account with them or not.
Refunds & Returns: If you wish to exchange your product, please contact us at firstname.lastname@example.org. We will ask you to return it in an unopened, unused and re-saleable condition within 7 days of receiving your items. Costs of returning packages must be met by the customer personally. If you are not satisfied with our product or your order does not reach you in perfect condition, please contact us at email@example.com as a matter of urgency. We will then arrange with you to either replace the goods or refund you the purchase price of the order (including any postal charges where the product is defective), whichever is your choice. We must insist all goods are returned unopened, unused and in a re-saleable condition. You should request a proof of postage receipt from your Post Office.
Shipping: We currently apply a fixed shipping charge of £3.95 for UK mainland orders (see below). For Northern Ireland, Republic of Ireland, Highlands & Islands, European Union and United States all orders are shipped tracked & signed for which carries a postal surcharge payable in addition. For non UK mainland orders, we will notify you of the excess shipping charges which are payable prior to the order being shipped. Please contact us on 07733206667 for more details. We regret that we do not currently sell to countries outside of these areas. To keep delivery costs as low as possible, for UK mainland orders we normally use Royal Mail packet delivery sevice which normally takes 3 days to be delivered. We also use other mainstream couriers for more urgent or heavy orders. If you require next day delivery or something sooner than 3 days please call us on 07733206667 to let us know. All international shipping is charged at cost price according to order weight. From time to time the Royal Mail amends its pricing schedules. We reserve the right to amend shipping charges without notice. Customers will be notified of any change to delivery charges before their order is accepted.
Cancellation of your Order: Under the Distance Selling Regulations 2000, you have a 7 day cooling off period during which you can cancel your order and receive a full refund. Please contact us at firstname.lastname@example.org if you wish to invoke this right.
However, as we endeavour to dispatch orders within 48 hours (working week), your order may have already been sent prior to you cancelling your order (you will have receive a dated confirmation email notifying you of this). If this is the case, please return your package unopened, unused and in a re-saleable condition and we will organise a refund of your order costs (less delivery costs) within 30 days.
Provided that the goods have been stored correctly, we will offer a full refund or exchange of the goods to a similar value of the original order, if preferred. Correct storage is the customer's responsibility. Advice on correct storage is provided upon on request.
It is the responsibility of the customer to ensure that products are appropriately used. All representations, warranties, conditions or terms relating to fitness for purposes, are excluded to the fullest extent permitted by law and the company accepts no liability. While we provide, by law, appropriate warnings for certain products with known therapeutic side-effects for certain groups of people (for example, it is recommended that expectant mothers do not use products containing certain essential oils) customers should satisfy themselves as to the suitablity of products for themselves or on behalf of others before purchase. We accept no responsibility for wrongful purchase.
We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website.
Copyright Notice: We retain copyright on all materials on this website, including photographs and images, page design, text, product names and descriptions of any of our products and these may not be reproduced in whole or in part by electronic or other means without our prior written consent.
Animal Testing: GK Natural Creations does not test any of its products on animals, and does not use ingredients that are tested on animals.